This easy-to-use HP Care Pack offers quality return-to-HP service with remote telephone support and offsite repair at an HP-designated repair center. One low price covers equipment repair or replacement, all parts, labor, and return shipment to you. A choice of service levels gives you flexible shipment options.
Choose Hardware Return Service when you need: a cost-saving, reliable support solution for products in non-critical business and home environments; over-the-phone problem diagnosis and technical support; expert offsite support for HP products.
This support covers Pavilion and Presario notebooks.
- Remote problem diagnosis and support
- Repair center services
- Shipment to HP repair center
- Return shipment
- Standard business hours coverage